I am getting an error that says “the element this comment was pinned to is hidden” – what does that mean?

Pins that are behind animated or hidden elements won’t immediately appear on your MarkUp. You’ll need to click behind the animation, carousel, hotspot, or whatever layer is causing the pin to not immediately appear.

With our Chrome Extension, MarkUp takes automatic screenshots with each comment you make. This helps immensely with locating pins when you’re seeing this message.

Check out the video below to see how it works!